Category Archives: Uncategorized

Don’t Upgrade to Mac OS Catalina, Quite Yet

Like you, I am getting hammered with Apple’s invitations to upgrade to the newest operating system on my Mac.  However, I know that a lot of my old programs will stop working if I do so.

So, here is a link to a free app that will TELL me which software I will need to upgrade, or abandon:

As I am reading it, Catalina is Apple’s way of blocking the endless amounts of crapware, malware and adware that are inflicting themselves upon my clients.  I am all for that, but let’s be cautious about the update for now.

Maybe a few months from now, the bugs will all be fixed, the software that we use will FINALLY be certified safe (nearly ALL Adobe products are NOT), and upgrades will be blissfully pleasant.

Until then, I am in no rush.

A trustworthy way to get rid of Mac Crapware

After nearly four decades of consulting, I’m pretty jaded about programs that claim to do good things, and turn out to be lying. MacKeeper, CleanMyMac, and so forth.  Those are nasty “nagware” that exists to vacuum money out of your pockets.  They are VERY difficult to remove.

I’m glad to say that there is a better choice, and it costs you nothing unless you CHOOSE to keep using it.  I don’t, usually.

Malwarebytes for the Mac is being aggressively recommended by Apple during support calls. That’s the only reason why I even bothered to look at it. I’ve been fooled before.

Here is how I use it when I am working on untangling a Mac:

I download the free demo version of Malwarebytes:

Then, I install it. When asked if I want to “Try Premium”, I say “No thanks, I just want to scan”. Then, I click “Scan Now.”

Nearly 100 percent of the time it FINDS real, authentically bad stuff that has snuck by the Mac owner’s notice. This malware exists because of those damn “Click here to upgrade your Flash Player” web-pages. Somebody downloads and installs Flash Player, along with a bunch of nasty programs that hijack the web-browser, block emails and slow everything down.

After scanning and deleting the bad programs, pull down Malwarebytes’ Help menu, and choose “Uninstall Malwarebytes”.

It leaves NOTHING of itself behind, which I find to be laudable. It’s the only one of the “Download ME and I will fix everything!” apps that I know of, that actually does.

Yet ANOTHER Mac scam, and how to fix it

I’m still around!

Some folks have heard that I was quite ill. This is true.

I am diabetic (Type II), and about one year ago, I developed a very bad reaction to my brand of insulin. It was like having pneumonia for months and months, while attached to oxygen. I was very weak and distressed.

I had to figure out what the problem was, because dozens of medical tests showed nothing wrong. I switched to a different brand of insulin, and after a few months, I have gone from five percent energy-level, to about 95 percent.

So, I’m back, helping folks and fixing things. It’s a huge relief!

Current State of the Art of Internet Access

I would like to point out the differences between what people are talking about, comparing three levels of local Internet-access services:

1 – AT&T “Wireless”, which is crap. Maximum speed of around 35Mbps, because it uses Plain Old Telephone Wires. Can’t ever get any faster,. and you’re paying for Internet speed that you are not getting. I’ve seen folks who are paying AT&T for “Premium” Internet speed in remote parts of the county, and they are getting a maximum of THREE Mbps.

2 – Cox cable (or Spectrum, depending upon your location). Better. If they promise you a certain speed, that is the maximum speed possible, but that is RARE. Since you are sharing bandwidth with all of your neighbors, the speed will fluctuate constantly, up, down and all around, such as when your neighbors come home from work. Cable has been the Gold Standard for decades.

3 – AT&T FIBER. This is new, and superb (I don’t work for them). There is one fiber going from the AT&T station, directly to your home. No sharing of bandwidth. I started out paying $70 per month for “300 Mbps”, but have had a consistent speed of 380, usually. I just ran a WiFi speed test on my iPhone, and it was 336. A nice bonus.

The problem was, we stream a lot of 4K Amazon Prime, Netflix and the like, and I kept running into the 1terabyte limit each month, so I am now upgraded and spending 90 bucks each month for unlimited data,

Years ago, AT&T started laying-down fiber-optics in the wealthier neighborhoods, and then started spreading out to middle-class neighborhoods. HOWEVER, they made it plain that they were protesting the possibility of Net Neutrality, which would inhibit them from screwing folks as they saw fit. So, they stopped adding fiber customers.  They ARE a big corporation, and I still don’t approve of their tactics.

When Net Neutrality was defeated, suddenly, there were AT&T salescreatures knocking on doors, to offer their services. I was wary. I did my research. Then, after dealing with Cox one too many times, I decided to switch. That was eight months ago. I am delighted.

My 101-year-old home has chicken wire in the walls, so I placed my AT&T router and two AT&T mesh extenders under my house (since there is no chicken-wire in the FLOORS). Perfect signal, perfect speed, no complaints.

Lovely. A New “Assistant Apple Consultant” Local Scam.

I am seeing a client today. I haven’t helped her for years. She called me the other day with a complaint: my assistant had done a terrible job setting up her new network a few months back. I was amazed to hear this, since, in 39 years of being an independent computer consultant, I have never HAD an assistant of any kind.

After thinking about it, I realized how clever this guy was, representing himself as being attached to me, since I am a well-regarded, well-known Apple Certified Consultant. I have 187 five-star ratings on Apple’s site, and I have been recommended in 90 percent of the NextDoor neighborhoods in San Diego County.

I earned every bit of that reputation and good will, and now somebody is scamming folks, using my hard-earned esteem like a parasite.

So, if the person involved doesn’t look like a really tall, old and heavyset guy with a gray beard, it’s not me, and it’s definitely NOT my “assistant.”

The Apple Watch is for Old Folks, Like Me.

No, this is NOT a sales-pitch. I don’t do that. I just like to share wisdom based upon four decades of computer support. It’s my nature.

As of this week, a VERY important new feature has been activated on all Apple Watches except for the very earliest (series “0”) models. If you update your Apple devices, your Apple Watch will monitor your heartbeat and warn you if it detects abnormalities such as afibrillations, and unusually high (or low) resting heart rates.

If you have the newest “Series 4” Apple Watch, then it adds the ability to perform a limited ECG. This is already saving people’s lives:

An even more practical benefit of getting the newest Apple Watch is its built-in ability to detect a slip, a trip or a fall. Real ones, not just flopping onto the couch.

If it detects you hitting the ground, it starts tapping you on the wrist, asking if you are OK. If you don’t respond within one minute, it calls 911 (anywhere on earth), and tells Emergency Services your exact geographic location within nine feet, along with all of the info in your iPhon’e Health app. It then sends the same distress message to three loved ones.

Remember the old “I’ve FALLEN, and I CAN’T GET UP!!” commercials? Those were advertising a service that cost a minimum of thirty bucks per month. If you own ANY Apple Watch, then you can hold down the biggest side button until the watch beeps. That calls 911. This is free of charge, and even works when you (and your iPhone) are visiting any country, anywhere. It will call the local equivalent of 9-1-1.

Current Scams to Watch Out For

Well, the scammers DO keep shifting around. Please be allergic to ANYTHING that smells even the slightest bit fishy, folks.

Here are the two newest ways that tricksters are getting past people’s defenses:

– The “I know your PASSWORD, and here it is! Gimme MONEY!” trick. Within the last year, Yahoo made a sorrowful confession… “Ummm, remember when we said that a BILLION people’s emails and passwords were stolen? Well, gosh. It was actually THREE BILLION identities stolen. Our bad!” Scammers bought that info, and are now flashing their stolen info to scare gullible people into thinking that their data is going to be stolen, unless they call RIGHT NOW and give money. As long as you have NOT been using that same password for everything, you’re in no danger. When the newest operating system (“Mojave”) comes out, all of this will become a thing of the past. Mojave will force you very pleasantly to make much, much more secure passwords, and the operating system will handle it all for you, safely and automatically. No more hand-scrawled password lists.

The other new one has to do with urgent-sounding calls from “Apple Support.” Apple doesn’t do this. Bombay tricksters do. One of my clients in his mid-80’s fell for this one. The woman on the phone was digging through his computer. She LOGGED ONTO PAYPAL and attempted to send herself money. As she did so, he asked her “Are you trying to scam me?” and she says “No, no- I’m FIXING your security.” Shameless. When he FINALLY thought to call me, the first words out of my mouth were “Hang up, call the number on the back of your card, and cancel any payments! ” He did, and his bank found just under $1,000 of scam purchases.

These scams don’t leave any damage on the afflicted person’s computer, usually. They just want to impress you with snappy patter while they are trying to rob you. They tend not to stick around, preferring to smash and grab.

Here’s another scam: If you try to get support from a major corporation, and they ask you for money, or payment in store gift cards, they re NOT representatives from that large corporation. They are tricksters.